Seth Marcum

Software Engineer

Held many roles from managing the IT infastructure to developing and maintaining internal and external software. I began by being responsible for the development of a responsive mobile friendly website to adding features and initiatives that aligned with our current marketing strategy. I then progressed into helping optimize the fulfillment process to be more efficient while still being as error-proof as possible. Ultimately I was provided the task of developing phone application from the ground up to provide a new service for the company. I was responsible for the product management, front end, back end, and api connectivity for this new project.

Key contributor and implementor for the development of modernizing website application with new features (Good Returns main source of income to support other ventures@!!).

I implemented a complete restructuring of the websites application and website design while still maintaining use of current Content Management System, providing customers with the ability to browse on any device, provide membership services, and allow marketing customization without development resources being spent, and optimized @!! to realize more accurate costs and higher margins.

Executing required implementation of a new ordering platform, new delivery platform, new global cost modeling, new sales training, and significant restructuring of internal tools and processes, ultimately requiring the alignment and sign-off of several hundered SMEs and stakeholders. Responsibilities included:

• Restructuring a combination of over 2000 individual services, architecture, and technology deliverables with complex and manual scoping that could take weeks to price, into persona and outcome based packages with predefined costs and automated approval processes
• Leading the development of requirements, change management, training, and rollout approach for the new tools and processes required to support the transformation
• Overseeing development of detailed personas and services outcomes to strategically focus the portfolio on solutions and aid the sales force
• Completing rewrite of legal services descriptions, with a focus on simplification and maintainability
• Successfully passing all compliance and stakeholder approvals on a very tight timeline

• Served as technology SME to integrate two security services company acquisitions, which were among the first of Cisco's first pure-play services acquisitions. Integrations included tools, services, and delivery methodologies
• Led the pilot of a transactional and subscription product delivery solution for 10k+ users who deliver over $2B in revenue. Served as SME for production build out
• Remediated a service product that was in distress as well as increased revenue and margins by overhauling the cost and price modeling
• Led product management for a newly created People and Communities innovation team, contributed to innovation framework, technology strategy, overall portfolio strategy, and execution.

Director of Engineering

Brought in through acquisition to overhaul and augment software capabilities and applications. Worked closely with CEO on overhauling and divesting the risk management technology products to focus on risk and security services. Succesfully built a service delivery platform and provided key role in helping Neohapsis to become the first services-based company acquired by Cisco Systems.

• Key participant in acquisition process including Neohapsis lead during technical due diligence
• Managed local and remote teams in 5 timezones including support services, product management, and software development
• Created and owned platform responsible for delivering 10+ security advisory services for 100s of customers managing 500k+ vulnerabilities
• Platform achieved a Y-o-Y average reduction of LOE of 24% to deliver services
• Supported delivery platform that delivered several million dollars in services revenue each month, helping the company to grow and become acquired by Cisco

Team Lead / Architect

Hired by CEO to lead a rearchitecture and modernization of a risk and compliance platform. I owned all facets of software development and support, including customer-facing support and training. Rebuilt the team from the ground up and rebuilt the platform entirely.

• Rearchitected rich-client tool to web-based/SPA enabling us to win key new large deals
• Contributed to several large open-source projects

Team Lead / Architect

Advanced from junior to senior developer and then to team lead and architect. Oversaw a lead management and sales application that enabled the sales team to quickly distribute leads to a national network of agents. Focused on speed, quality, and stability of platform to beat competition among other companies for converting sales leads to opportunities.

Java Developer

Internship during university and first job after graduation. Learned and volunteered for ever-increasing development responsibilities to become a full-stack developer: including DB design, service and API architecture, UI development, and testing/automation/deployment